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mikerush

Buyer Beware Part 2. My experience with Andrew an Electroskate

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I was very excited to order my board. I bought an ES-600 on sept 8th (my bday) in 2010.

The board came and it was awesome. So freaking fast that the first time using it is scary as hell.

 

I ran into a few problems where my board would not turn on and reached out to the owner Andrew and he talked me through the fix. Very good customer service.

 

Until November 2013

I decided id like to upgrade my 600 to a 900w motor. They now had pieces that were compatible and I was excited. When I expressed interest to Andrew, he gave me the email of another buyer who just did the same thing and said it was cool for me to contact him.

 

Cool, so I reach out to the dude and this is what he told me....

--

No I didn't upgrade the board, I couldn't because the board has never run long enough to upgrade, the control board has now went out 5 times, the last 2 times it burned out the same day I replaced it!

 

I also ordered a new remote control a white color one (because the one they sent me was black and has been mistaken as a gun a few times and so is dangerous), I ordered this part 2 months ago and it still hasn't arrived.

--

Then I get another email

--

Mike - originally I had planned to upgrade the battery to a larger capacity 20 amp, however I never got to that point because of the unreliability of the control board, the board is a blast to ride but it's un reliable.

 

Honestly, the upgrades that I've been looking at are not really upgrades, I've been searching for a different control board that is reliable because the control boards from Elektroskate are obviously not working, so I've been searching for something to replace that with, the board not been working for 5 months, 5 months ago I got the 5th new control board from Electroskate, installed it and that same day it burned out and left me stranded 10 miles from home, the board has been out of commission since that time.

--

Aww that sucks.

I wish there was a faster board on the market.

(I wrote that)

--

 

 

Ok so we go back and forth and he recommends me another board.

 

Like an ass, I did not head his warning and I go ahead and order a new 900w control board and a 900w motor.

I order them in November and still to this day I have not received the motor.

I have reached out to Andrew a few times and this is what I get.

-

FEBRUARY

Hi Mike,

Really sorry for the delay here can you confirm the parts you need ?

will take to the states with me at the weekend and post them to you.

best regards

Andrew

-

Never happened

-

March

Hi Mike,

Your order was posted on the date the notice was sent to you.

Kind Regards

Mark

-

I don't know who the hell Mark is. This is my first email from him.

I write

I dont understand what that means.

When should I expect the parts?

-mike

-

Hi Mike, it was posted to you 5 days ago the delivery time is between 7-10 days. thanks.

Andrew

-

I get a package in the mail and its only the control box. 4 months of waiting and its just the control box!!!!!!!

I write

The only thing I received was the control box and motor cover.

Theres was no motor.

Ive sent you multiple emails and no reply.

Please let me know whats going on.

-Mike

-

Hi Mike,

Sorry for the delay in answering We have ordered another 900 watt motor ok good the control box you have there is 900 watt you can use it with your 600 watt motor also as it will give you some more power. Please contact me in 2 weeks for tracking info.

B regards

Andrew

-

Ok I'm pissed now. I write

Dude are you serious?

The motor isn’t in route to me?

I ordered this last year.

-

Hi Mike,

Sorry the company is loosing money every week, the lead time with suppliers is long and they are very unreliable sometimes we received your motor but it was the wrong wattage. We will be continuing the E board business but only on a small scale to supply parts etc into the future. We appreciated your business and support.

Best

Mark

-

Once again a note from Mark.

I write to Andrew

Andrew, my old motor broke in september.

I ordered the motor in november. It is about to be May and I still have not received the product.

Please send me the motor and please give me an ETA.

I have supported your company

Take care of me

-

April 25

Hi Mike,

Sorry for the delay in answering I Will send you the motor details next week.

best

Mark

-

What does that mean?

So it hasn't been shipped yet? In 6 months?

Andrew, please explain to me whats going on. The control box you sent me is useless without the motor.

-m

-

So I write....

It would be awesome if you sent me a new board.

It would show me that you put the people that support your product first. I have an email I received where the guy expressed that I shouldn't spend anymore money with you. He showed examples of his difficulties in dealing with you and I decided to support you anyway.

I also run a small business and understand the importance of customer relations and how to treat the people that support your product.

Please show me we are on the same page so I can continue to support your wonderful product.

-Mike

-

Hi Mike,

No its not dispatched yet we are chasing the supplier next week, I am sorry we cannot offer you free board! we appreciate your business but please understand We are continuing the business to support customers but E boards are a small market and we operate the business as a side venture, there are many brands on the market and we continue to supply boards on a very small scale to this knish market so do not have regular parts in stock all the time sometimes we do but depends on the item. We make very little margin on each board and have to support with warranty and often make a loss. At the moment ES boards is running at a loss but we are keeping it going to support parts and customers and because we ride ourselves as a hobby. Boards are manufactured to order and shipping to the states costs us $400 alone + the price of the board as large LI batteries now have to be shipped on a special service.

Best

Andrew

-

This is customer service at its worst right here.

2 months later

June 3rd I write this

Still no motor. Please refund my money.

I am no longer interested in doing business with your company.

-mike

-

Hi Mike,

Ok will process the refund sorry for the service on this.

best regards

Mark

 

 

Anyone who decides to spend money on an Elecktroskateboard now will get shitted on.

Im sure, it'll take another 6 months to refund my money to.

 

my 2 cents

Mike Rush

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This is a follow up to my last email.

Andrew has been reaching out to me and has been a lot of help getting my board working.

 

I ended up buying a 900watt motor from a friend and I was going link it up with the 900w control box I bought from ES in October. The control box did not work.

 

I reach out to Andrew and after a few emails, we figure its the "new" control box and he lets me know that a new one will be mailed out to me.

 

I still have not gotten a refund for the motor I order.

 

I hope they do sent the new control box.

 

Its good to have my board running right now. I forgot how fast these boards are.

-rush

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Hi Mike,

 

I know it's over five years since you wrote this, but by any chance would you have an email to reach Andrew or anyone from elektroskate UK?

 

Thanks in advance!

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