mikerush

This is a follow up to my last email.

Andrew has been reaching out to me and has been a lot of help getting my board working.

I ended up buying a 900watt motor from a friend and I was going link it up with the 900w control box I bought from ES in October. The control box did not work.

I reach out to Andrew and after a few emails, we figure its the "new" control box and he lets me know that a new one will be mailed out to me.

I still have not gotten a refund for the motor I order.

I hope they do sent the new control box.

Its good to have my board running right now. I forgot how fast these boards are.

-rush

I was very excited to order my board. I bought an ES-600 on sept 8th (my bday) in 2010.

The board came and it was awesome. So freaking fast that the first time using it is scary as hell.

I ran into a few problems where my board would not turn on and reached out to the owner Andrew and he talked me through the fix. Very good customer service.

Until November 2013

I decided id like to upgrade my 600 to a 900w motor. They now had pieces that were compatible and I was excited. When I expressed interest to Andrew, he gave me the email of another buyer who just did the same thing and said it was cool for me to contact him.

Cool, so I reach out to the dude and this is what he told me....

--

No I didn't upgrade the board, I couldn't because the board has never run long enough to upgrade, the control board has now went out 5 times, the last 2 times it burned out the same day I replaced it!

I also ordered a new remote control a white color one (because the one they sent me was black and has been mistaken as a gun a few times and so is dangerous), I ordered this part 2 months ago and it still hasn't arrived.

--

Then I get another email

--

Mike - originally I had planned to upgrade the battery to a larger capacity 20 amp, however I never got to that point because of the unreliability of the control board, the board is a blast to ride but it's un reliable.

Honestly, the upgrades that I've been looking at are not really upgrades, I've been searching for a different control board that is reliable because the control boards from Elektroskate are obviously not working, so I've been searching for something to replace that with, the board not been working for 5 months, 5 months ago I got the 5th new control board from Electroskate, installed it and that same day it burned out and left me stranded 10 miles from home, the board has been out of commission since that time.

--

Aww that sucks.

I wish there was a faster board on the market.

(I wrote that)

--

Ok so we go back and forth and he recommends me another board.

Like an ass, I did not head his warning and I go ahead and order a new 900w control board and a 900w motor.

I order them in November and still to this day I have not received the motor.

I have reached out to Andrew a few times and this is what I get.

-

FEBRUARY

Hi Mike,

Really sorry for the delay here can you confirm the parts you need ?

will take to the states with me at the weekend and post them to you.

best regards

Andrew

-

Never happened

-

March

Hi Mike,

Your order was posted on the date the notice was sent to you.

Kind Regards

Mark

-

I don't know who the hell Mark is. This is my first email from him.

I write

I dont understand what that means.

When should I expect the parts?

-mike

-

Hi Mike, it was posted to you 5 days ago the delivery time is between 7-10 days. thanks.

Andrew

-

I get a package in the mail and its only the control box. 4 months of waiting and its just the control box!!!!!!!

I write

The only thing I received was the control box and motor cover.

Theres was no motor.

Ive sent you multiple emails and no reply.

Please let me know whats going on.

-Mike

-

Hi Mike,

Sorry for the delay in answering We have ordered another 900 watt motor ok good the control box you have there is 900 watt you can use it with your 600 watt motor also as it will give you some more power. Please contact me in 2 weeks for tracking info.

B regards

Andrew

-

Ok I'm pissed now. I write

Dude are you serious?

The motor isn’t in route to me?

I ordered this last year.

-

Hi Mike,

Sorry the company is loosing money every week, the lead time with suppliers is long and they are very unreliable sometimes we received your motor but it was the wrong wattage. We will be continuing the E board business but only on a small scale to supply parts etc into the future. We appreciated your business and support.

Best

Mark

-

Once again a note from Mark.

I write to Andrew

Andrew, my old motor broke in september.

I ordered the motor in november. It is about to be May and I still have not received the product.

Please send me the motor and please give me an ETA.

I have supported your company

Take care of me

-

April 25

Hi Mike,

Sorry for the delay in answering I Will send you the motor details next week.

best

Mark

-

What does that mean?

So it hasn't been shipped yet? In 6 months?

Andrew, please explain to me whats going on. The control box you sent me is useless without the motor.

-m

-

So I write....

It would be awesome if you sent me a new board.

It would show me that you put the people that support your product first. I have an email I received where the guy expressed that I shouldn't spend anymore money with you. He showed examples of his difficulties in dealing with you and I decided to support you anyway.

I also run a small business and understand the importance of customer relations and how to treat the people that support your product.

Please show me we are on the same page so I can continue to support your wonderful product.

-Mike

-

Hi Mike,

No its not dispatched yet we are chasing the supplier next week, I am sorry we cannot offer you free board! we appreciate your business but please understand We are continuing the business to support customers but E boards are a small market and we operate the business as a side venture, there are many brands on the market and we continue to supply boards on a very small scale to this knish market so do not have regular parts in stock all the time sometimes we do but depends on the item. We make very little margin on each board and have to support with warranty and often make a loss. At the moment ES boards is running at a loss but we are keeping it going to support parts and customers and because we ride ourselves as a hobby. Boards are manufactured to order and shipping to the states costs us $400 alone + the price of the board as large LI batteries now have to be shipped on a special service.

Best

Andrew

-

This is customer service at its worst right here.

2 months later

June 3rd I write this

Still no motor. Please refund my money.

I am no longer interested in doing business with your company.

-mike

-

Hi Mike,

Ok will process the refund sorry for the service on this.

best regards

Mark

Anyone who decides to spend money on an Elecktroskateboard now will get shitted on.

Im sure, it'll take another 6 months to refund my money to.

my 2 cents

Mike Rush

Hey, Matt

Its been dead here. Hit me at mike_rush@mac.com and I can answer some questions for you.

-Mike

Hey room,

Board still runs great and im gonna upgrade the motor/controll board.

Will upgrade the battery in another 6 months.

Theres still nothing faster than this in nyc.

Mike

Hey there, my board was having trouble charging untill they showed me how to reset my battery. After that, everything was good again.

Dont give up.

-Rush

Its been awhile since ive spoken to you guys.

Boards been inside for the winter but it will finally see NYC tomorrow.

Its going to be 60 degrees and im excited. Last week it was 12.

Ill let you know how it goes.

-Rush

Words cant express how much fun I had today.

First off, im glad im a skateboarder because the board is much faster than I ever imagined. It took awhile to work up the courage to go all out. But when I did, I felt complete freedom. Nothing like passin people on bikes pushing hard lol.

About halfway through the battery fell out. (dont think it was fully secure). But I just braked and fastened it in place and it was good as new.

In my neighborhood (downtown jersey city nj) theres a number of skateboarders and a make shift skateboard park a few blocks from my apt. They were all gaga over it. Most of em have never seen an eboard before and it was fun watchin em try to keep up with me. I spent the day, cruising my nieghborhood and getting use to accelerating full blast.

I had an incredible time

Mike Rush

Tomorrow, I take it to manhattan.

Will post pics and video soon.

(thanks to patrick who gave me a crash course in my board. Met him on this site and he's been incredible in helping me sort out issues.)

Found one at a garage in manhattan.

2 for $4 bucks.

Thanks guys

Perfect, will pick one up tomorrow.

Thanks

My wife took the board out the bag to charge for me. I dont see it. Whats my options. Can I pick one up at a store or do I have to order it from elektro skate. This sucks cause I so want to ride my board lol.

What a test in patience....

Evening, need an explanation of this.

(back and forth email from elektroskate)

-------------------------------------------------

Hi, The battery fuse will not be in the side of the battery. Its in the charging box and there is a black cover for it. You have to insert it into the side of the battery when you are ready to ride.

------Original Message------

From: Mike Rush

To: contact@elektroskate.co.uk

Subject: Re: elektroskate

Sent: 22 Sep 2010 19:11

My wife is home charging it now and im at work. Whats the battery

fuse so i can tell her to remove it.

On Sep 22, 2010, at 2:10 PM, contact@elektroskate.co.uk wrote:

Hi mike,

You should leave it overnight. Always remove the battery

fuse while charging and if you are out riding and you run the

battery dead pull out the battery fuse straight away.

Thanks

Elektroskate

------Original Message------

From: Mike Rush

To: contact@elektroskate.co.uk

Subject: Re: elektroskate

Sent: 22 Sep 2010 18:36

Question, received my board. Looks awesome and will test it this

evening.

How long should the first charge be.

- Mike

---------------------------------------------

My question is..... Whats the charging box and where do I find the battery fuse.

-Mike

Are you in manhattan???

Sweet, just a few more days and ill have mine.

(so excited)

The Remote

These are sweet. How long till you'll need to change them?

He sent me a picture of it and it look badass.

It's yellow and black and doesn't look like a gun anymore. Much better for cruising the city streets in NYC. I'm not sure if I should post it since he hasn't posted a photo of it. I'll message him for permission.

-rush

Hey, I reached out to them and they told me it might be an extra week because im getting the new controller.

I dont mind that at all.

New tech

-Rush

Dude thanks so much for reaching out to me.

I ended up getting the es-600.

How long will it take to ship to me.

Do you have the change log in english

I see this post is getting alot of views but no replies.

If your not registered here, you can hit me at my email.

mike_rush@mac.com

What love to here from anyone who owns one of the above boards.

Hey there, id love to chat with you about both. Is there a way I can reach you???? Gonna make my desicion tomorrow.

Thanks, I read all 13 pages of that and it was very pro es-600. No one offered any input on the boom boarda. The es-600 is over $100 more and I want to make sure it's worth it.

The dialog in that spread was mostly dude excitement of getting an electric skateboard.

Stuff I'm looking for is...

1. What's better for boarding in a busy city

2. Do they really do 25mph

3. I weigh 200 pounds, should that factor into what I'm getting.

4. There not much hills in the city, is one board better on level ground?

5. Does anyone on this site have both boards?

6. Which board accelerates the fastest.

7. What has the best range.

Thanks so much to the community in advance. I'm so glad I found this forum.

-rush

Hey Dave, can we get a review of your boom borda 2. Is it fast enough to pass someone on a bike??? Does it really go 25mph???

Let me know

-rush

Hey im new to this thread and just read all 13 pages of your post. I feel like I was there for your highs and lows. lol

Hows your board going now??

I was thinking about grabbing the boom borda 2 or es-600. Im still on the fence. sigh

Scotty, saw your video and your board is incredible. How much do you sell em for and have you gone corless yet???

Thats was banging dude.

Keep grindin'